Answers.
Then acts.
SavvyElf answers customers from your own help content. Then it finishes the request, and asks first before touching money or personal details.
Free to start. No credit card.
My order hasn't arrived. I think it went to my old address.
Found it. Order #1042 is going to 3 Elm Road, your old address.
Shall I change it to 14 Mill Lane, Bristol and send it again?
Yes, change it
Done. It ships again today and should arrive Friday.
From a question to a finished request
Start with answers this week. Add actions when you trust them.
- 01
Point it at your help content
It reads your help center and docs and answers only from them. If something isn't covered, it says so.
- 02
Let it answer
Replies arrive in seconds, in the customer's own language, at any hour.
- 03
Connect your systems
Add the APIs behind orders, returns and bookings. It can then finish those requests, and passes the hard ones to your team.
It finishes the request in the chat
Each change it makes ends with a record like these. Anything involving money or personal details runs only after the customer says yes.
- Delivery address updated
- Refund sent
- Return started
- Booking moved
The rest of the help desk, built in
When a person needs to step in, everything they need is already there.
One inbox for every channel
Website chat, email and WhatsApp land in one shared inbox. Assign, add notes and close conversations as a team.
Handoff with the whole story
When it hands over, your teammate sees the full conversation. The customer never has to repeat themselves.
Answers that follow your docs
Update an article and the next answer uses it. There is nothing to retrain.
Replies in the customer's language
It understands and answers in whatever language each customer writes in.
Reports on what customers ask
See the questions that come up most and where customers get stuck.
Open API and webhooks
Connect your own systems and send conversation events wherever you need them.
It asks before it touches money
These rules run on our servers. However a message is worded, it can't talk the model past them.
Only the fields you choose
For each connected API, the model sees only the response fields you select.
Requests go only where you point them
Connected APIs must use HTTPS, and the address is fixed when you set it up. The model can't send a request anywhere else.
Kept apart from other businesses
Each workspace's data is isolated and access-controlled.
Refund €24.90 to your Visa ending 4417?
Pricing is on its way
The plan: you'll pay for conversations SavvyElf resolves, with a spending cap you set. Your team's own replies won't be billed. You can start free today.
Questions merchants ask
How is this different from a chatbot?
A chatbot answers and leaves the rest to you. SavvyElf can look up the order, make the change or start the refund in the same chat, through the APIs you connect.
Could it get a refund or someone's details wrong?
Changes to money or personal details always wait for the customer's yes, and you decide which actions it may take at all. Our servers enforce both rules.
How will pricing work?
We're finalising it. The plan is to bill per resolved conversation, with a spending cap you set, and never for your team's own replies.
How long does setup take?
Answers can go live the same day: connect your help center and add one snippet to your site. Actions take longer, because you connect your own APIs.
Can a person take over?
Yes, at any point. Your teammate gets the whole conversation, in the same inbox as every other channel.
Let it finish the job. It asks before money moves.
Connect your help center today. Add actions when you're ready.